Discover What's In Store
Ready for the Mission
About SHARE
Have Question?
Contact Official Sales Director
- Check out the most common questions our customers asked.
Still have questions ?
- Contact our Official Sales Director for full-process purchase and product support.
We provide full-process support, including pre-sales consultation, order and shipping assistance, product training, professional technical support, and after-sales service.
Do I need to setup an account to place an order?
You do not need to set up an account to place an order. However creating an account allows you to store your shipping information, see order history, and view your product’s warranty information. Additional features will be added to the account page in the near future.
Do you offer global shipping?
Yes, we offer global shipping! Shipping costs are automatically calculated and displayed at checkout. If you have any other questions, please feel free to contact us.
How long will it take to get my orders?
Delivery time depends on your location. Generally it takes us up to 1 week to process your order, plus 1-2 weeks for international shipping. A tracking number will be provided upon shipment.
What should I do after receiving the package?
Please inspect the package and product as soon as possible after delivery.
If you notice any shipping damage, missing items, or package abnormalities, please contact us within 3 days after delivery so that we can assist with logistics verification and follow-up in time.
We also recommend recording an unboxing video when opening the package. This can help us verify the package status, product condition, and included accessories if after-sales support is needed.
What after-sales support do you provide?
SHARE3DCAM provides a comprehensive after-sales support system.
If you purchase from our official online store, after the product is delivered, we can add you to a WhatsApp support group where you can communicate directly with our technical team. This makes it easier to receive timely support if you encounter any operation or technical issues during use.
Email support is also available if you prefer to contact us by email.
Our technical team provides one-on-one support to help customers solve real issues they may encounter in actual use. SHARE3DCAM is committed to providing genuine and practical support to every customer.
What is your return and warranty policy?
Once activated, the product is non-returnable and non-exchangeable.
SHARE3DCAM products come with a one-year warranty. During the warranty period, if the product is confirmed to have a quality-related defect caused by the product itself, SHARE3DCAM will provide free repair service and cover the related repair and shipping costs.
Damage caused by misuse, improper operation, accidental damage, unauthorized repair, modification, or other non-product-related causes is not covered by the warranty. In such cases, paid repair service may be available.
What information may be required for after-sales support?
To process an after-sales or warranty request, customers may be required to provide the order number, product serial number, clear photos, videos, software screenshots if applicable, and a clear description of the issue.
Clear photos and videos can help us identify the issue more quickly and provide support more efficiently.